Terms of service

OVERVIEW

Welcome to the House of Caia boutique! The terms "we", "us", and "our" refer to House of Caia. We operate this boutique and website—including all relevant information, content, features, tools, products, and services—to provide you, our valued clients, with a highly personalized shopping experience (the "Services"). House of Caia is powered by Shopify, which provides the platform that enables us to offer our Services to you.

The following terms and conditions, alongside all policies referenced herein (collectively, the "Terms of Service" or "Terms"), outline your rights and obligations when utilizing our Services.

Please read these Terms of Service carefully, as they contain critical information regarding your legal rights and encompass matters such as warranty disclaimers and limitations of liability.

By visiting, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must refrain from accessing or using our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services via devices owned, purchased, or managed by you.

To utilize our Services—including accessing or browsing our online boutiques, or purchasing any of our products or services—you may be required to provide specific details such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you possess all necessary rights to provide such information.

You acknowledge that you are solely responsible for safeguarding your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other individual.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display the colors and appearances of the products and services featured in our online boutiques. However, due to the type of device you use to access the boutique, as well as its settings and configurations, the colors or product appearance on your screen may differ slightly from the actual item.

We do not warrant that the quality or appearance of any products or services purchased or obtained by you will completely meet your expectations or exactly match their representation on our online boutiques.

All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products we offer per person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

By placing an order, you are submitting an offer to purchase. House of Caia reserves the right, at its sole discretion, to accept or decline your order for any reason. Your order is not considered accepted until House of Caia issues a formal confirmation. Your payment must be received and processed before your order can be accepted. We kindly ask you to review your order carefully prior to submission, as House of Caia may not be able to accommodate cancellation requests once an order is accepted. Should we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely under the conditions outlined in our Return Policy [LINK].

You represent and warrant that your purchases are intended strictly for personal or household use, and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The fee charged for a product or service will be the price in effect at the exact moment the order is placed, and this will be detailed in your order confirmation email. Unless explicitly stated otherwise, the listed prices do not include taxes, shipping, handling, customs, or import duties.

Prices displayed on our online boutiques may differ from those offered in physical boutiques, or by third-party operated online or physical stores. From time to time, we may offer promotions on the Services that could affect pricing and are governed by terms and conditions separate from these Terms. In the event of a conflict between a promotion’s terms and these Terms, the promotion’s terms shall prevail.

You agree to provide current, complete, and perfectly accurate purchase, payment, and account information for all transactions made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we may finalize your transactions and contact you as necessary.

You represent and warrant that: (i) the credit card information you supply is true, correct, and complete; (ii) you are fully authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay the charges incurred at the posted prices, including shipping, handling, and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We cannot be held liable for shipping and delivery delays. All delivery timeframes provided are estimates only and are not guaranteed. We bear no responsibility for delays caused by courier companies, customs processes, or circumstances beyond our control. The title and risk of loss for the products transfer to you the moment we hand them over to the courier service.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to their design, selection, and arrangement, as well as all trademarks, brands, text, imagery, visuals, graphics, product reviews, video, and audio, are the exclusive property of House of Caia, its affiliates, or licensors. They are protected by U.S. and international patent, copyright, and other intellectual property laws.

These Terms grant you permission to use the Services strictly for your personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material found on our Services without our prior written consent. Except as expressly provided herein, nothing in these Terms shall be construed as granting you any license or right under any patent, trademark, copyright, or other intellectual property right of House of Caia, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are fully reserved by House of Caia.

Names, logos, product and service names, designs, and slogans belonging to House of Caia are trademarks of House of Caia, its affiliates, or licensors. You may not use such trademarks without prior written permission from House of Caia. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks (including all embedded third-party functionalities) directed to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our Services to access these materials or third-party sites, you do so entirely at your own risk.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please meticulously review the third-party's policies and practices to ensure you fully understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]

House of Caia is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are transacted directly with House of Caia. By utilizing the Services, you acknowledge and agree that Shopify is completely absolved of any liability arising from sales between you and House of Caia, including any injuries, damages, or losses resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with House of Caia.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is governed by our Privacy Policy, which can be viewed at [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed there as well. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access and use of the Services to provide and optimize them. The information you submit to the Services will be transmitted to and shared with Shopify and third parties—who may be located in countries other than your country of residence—in order to fulfill the services provided to you. For further details on how your personal information is utilized by us, Shopify, and our partners, please review our Privacy Policy [LINK].

SECTION 11 - FEEDBACK

If you send, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For instance, we may exercise our rights under this license to operate, provide, evaluate, develop, enhance, promote our Services, fulfill our obligations, and exercise our rights under these Terms of Service.

Furthermore, you represent and warrant that: (i) you own all Feedback or possess all necessary rights to it; (ii) you have disclosed any compensation or incentives received in connection with your submission; and (iii) your Feedback complies with these Terms. We are under no obligation, and shall be under no obligation, to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We assume no responsibility and accept no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, and to cancel orders without prior notice if any information is inaccurate (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services solely for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or any other individual; (e) to submit false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any "junk mail", "chain letter", "spam", or similar promotional or marketing content; (h) to impersonate or attempt to impersonate another person or entity; (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm House of Caia, Shopify, or users of the Services, or expose them to legal liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services, related websites, other websites, or the Internet. We reserve the right to suspend, deactivate, or terminate your account at any time should we determine you have violated any part of these Terms.

 

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at any time without notice, at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination.

Upon termination of this agreement, the following sections shall survive and remain in effect: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

 

SECTION 15 - DISCLAIMER OF WARRANTIES

Information provided on or through the Services is made available strictly for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of its contents.

UNLESS EXPRESSLY STATED OTHERWISE BY House of Caia, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

 

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL House of Caia, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATED PARTIES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

 

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless House of Caia, Shopify, and our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third-party, or (3) your access to and use of the Services.

We will notify you of any claims requiring indemnification; however, a delay in notification does not waive your obligations unless you are materially prejudiced. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (including the selection of counsel) at your expense. We will not settle any claim that imposes non-monetary obligations upon you without your consent (which shall not be unreasonably withheld). You remain obligated to cooperate in the defense of any indemnified claims and to provide all relevant documentation.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitutes the entire agreement and understanding between you and us, governing your use of the Services, and superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 20 - ASSIGNMENT

You may not assign, transfer, or delegate this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be deemed null and void. We may assign, transfer, or delegate these Terms, as well as our rights and obligations, without your consent or prior notification.

 

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the federal, state, or provincial courts within the jurisdiction where House of Caia's headquarters are located. You and House of Caia hereby consent to the venue and personal jurisdiction of these courts.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notification. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 24 - CONTACT INFORMATION

Questions regarding the Terms of Service should be directed to us at info@houseofcaia.com.

Our contact information is published below:

Kanex

📧 info@houseofcaia.com

📍 DAP VADİSİ S OFİS 64 Kağıthane, İstanbul, 34406, TR

📞 +90 549 8730111