Privacy Policy

Privacy Policy

House of Caia respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how House of Caia collects and processes your personal data when you visit our website, make a purchase, create an account, or otherwise interact with us.

 

 

Information We Collect

We may collect the following information:

  • Contact details, including your name, email address, phone number, and shipping or billing address

  • Payment and transaction information

  • Account details and preferences

  • Order history, returns, and exchanges

  • Communications with our Client Care team

  • Technical data such as IP address, browser type, and website usage

 

 

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies

  • From trusted service providers who support our operations

 

 

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Manage your account and provide support

  • Process payments and prevent fraud

  • Improve our website and services

  • Send updates, if you choose to receive them

  • Comply with legal obligations

 

 

Sharing Your Information

We share your information only when necessary:

  • With service providers for payment processing, delivery, and website operations

  • With partners supporting marketing and communications

  • When required by law

We do not sell your personal information.

 

 

Third-Party Services

Our store is hosted on Shopify, which processes personal data to support our services.

Our website may also contain links to third-party platforms. We are not responsible for their privacy practices.

 

 

Security

All transactions are processed through secure systems.

Your payment information is encrypted and handled in accordance with BDDK and PCI-DSS standards.

 

 

Data Retention

We retain your information only as long as necessary to provide our services, fulfill orders, and comply with legal obligations.

 

 

International Transfers

Your information may be processed outside your country of residence. Where required, appropriate safeguards are applied to protect your data.

 

 

Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from individuals below the legal age of consent.

 

 

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Request transfer of your data

  • Opt out of marketing communications

To exercise these rights, please contact us.

 

 

Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

 

Contact

Email: info@houseofcaia.com
Phone: +90 541 212 21 50
Address: DAP Vadisi S Ofis 64, Kağıthane, İstanbul, Türkiye